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* Products |
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What are the types of products on Mytrans online shop? |
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Package
goods, software, books, downloadable
information/programs, and online
service (eg. online translation)
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How long will it take to get the items after I place an order?
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As
to the order for online
service or downloadable
item(s), we will email
you the registration number
or URL in 1 business day
as your payment is confirmed.
For other goods, please
read more at Dispatch
& Delivery.
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What should I do if I don’t receive your informing of registration number or URL within 1 business day after my order of downloadable item? |
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Please contact our service center. |
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What should I do if I don't get the item(s) in the expected delivery time? |
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There may be problems with delivery. Please contact our service center right away. |
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What should I do if it’s damaged, defective or incorrect item? |
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Please contact our service center for exchange or returns within 7 days of the date you receive the item.
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Can I exchange / return downloadable software or online service? |
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The
system sends you the registration
number or URL right away as
the online transaction is completed.
We are unable to accept exchange
/ returns for this kind of products.
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Can I exchange / return package item? |
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Yes. The item needs to be returned in its original condition within 7 days of the date you receive it, unopened (with any seals and shrink-wrap intact) and we will issue a full refund or make an exchange for you. |
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How to exchange / return the package item? |
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Please
read more about Exchange
/ Returns. |
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How to get the refund for package item? |
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As we get the original item and invoice from you, we will issue the full refund to you as soon as possible. |
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